Shipping & Returning

  1. SHIPPING

Free shipping on epanckoo.com ​
Online shoppers on epanckoo.com are eligible to select a free shipping option when the order total reach to the particular MOQ request.

Also please note that deliveries are Mon-Fri only. Weekends (Sat & Sun) do not count as delivery or shipping days.


Orders ship partial, which means if an item on your order is out of stock, the rest of your order will ship. No additional shipping charges apply for multiple shipments of the same order due to stock issues or multiple warehouses.


All orders will be shipped by Fedex International Economy unless otherwise requested, so no PO Boxes or APO/FPO addresses for orders placed online. If you require priority shipping, please state your needs in your order and note that additional shipping charges will apply.  If you need USPS or other express forwarders delivery, please contact our Customer Support by either phone, fax, or email(info@panckoo.com) 


PANCKOO is not responsible for delayed shipments due to weather, natural disasters or any other uncontrollable event that can interrupt Fed-Ex transportation. Please see the FedEx Service Alerts on their website for any current alerts.

We ask that you check your shipment within 1 weekly days of receipt and notify us of any issues within 3 weekly days so that we best address your concerns. While we endeavour to meet your delivery requirements, our normal delivery time varies from 1-4 weeks from receipt of order and may be extended at certain peak periods.


*Limitations apply. Purchase must be completed on epanckoo.com. Offer is non-transferable and not valid for cash or cash equivalent. Free shipping (at the lowest cost option) may be discontinued or changed at any time. PANCKOO reserves the right to cancel, terminate, modify or suspend offers available on epanckoo.com for any reason without notice. Other restrictions may apply. Void where prohibited. 

 

  1. RETURNS

Our goal is to provide our customers with the best products available. We conduct extensive testing on each product to look for the best compatibility, fit, finish, ease of use and quality. In the event you are dissatisfied with a product, please contact info@panckoo.com within 5 weekly days of the arrival shipment date asking for an RMA (Return Merchandise Authorization) number and prove your reason of return or refund so that we can ensure proper tracking of your return.

If your RMA is approved, returns must be shipped back within 5 days of the RMA approval date. Otherwise your return is subject to refusal and the transaction will not be refunded including all shipping related costs.

 

As per our approval, returned products must be unused and include the original invoice, the original packaging and be in a salable condition.

 

After we receive your return, please allow 20 business days for us to process your transaction. Items that are considered as Drop Ship / Direct Shipment via Manufacturer could take additional processing time.

 

Return shipping charges will NOT be refunded.

 

Any packages shipped to us without an RMA will be refused at time of delivery.

 

All returns have a 20-30% re-stocking fee, unless they were damaged in transit or are defective.

 

All sales on clearance items are final and are not returnable.

 

All warranties start from the date of purchase with applicable receipt. (Applies to items purchased through the online brand store only)

Please return the items to below address: 14th floor，Building 5，266 Jiushui East Road,Licang District，Qingdao,Shandong Province 

* Damaged Items

  • You must contact us within 24 hours, after receiving your product to claim an item as damaged.
  • Please take pictures and retain all original packaging including the shipment box/pack, this will assist us in filing a claim.
  • Depending on the nature of the damaged item we will either e-mail you a shipping label or send you a replacement product with a shipping label for the defective item to be sent back.
  • We will not be held responsible for the shipping of a damaged item back to us if you do not opt for a replacement.
  • If our returns department finds that the item is not damaged, you may be responsible for additional shipping costs as well as a 20-30% re-stocking fee.

*Defective Items

  • You must contact us within 24 hours of receiving your product to claim an item as defective.
  • Depending on the nature of the return we will either e-mail you a shipping label or send you a replacement product with a shipping label for the defective item to be sent back.
  • We will not be held responsible for the shipping of a defective item back to us if you do not opt for a replacement.
  • If you do wish to have your item replaced, you will be charged the amount of the new item and asked to ship the defective item back. Once we receive the defective item back, including original parts and packaging, we will issue a full refund for the item.
  • If our returns department finds that the item is not defective, you may be responsible for additional shipping costs as well as a 20-30% re-stocking fee.
  • Manufacturer's Warranty: All OEM products are sold with the full manufacturer's warranty, please consult the information enclosed with your packaging for terms and conditions. All other warranty periods vary by manufacturer and product.
  • Clearance Items: Clearance items are final sale and not returnable.